Usability Testing Services

Usability testing services help businesses and organizations to evaluate the usability of their websites, mobile apps, and software applications. These services typically involve recruiting users to perform a series of tasks on the product being tested, while being observed and recorded by researchers.

Bigscal is one of the top-ranking firms in the usability testing platforms that offers on-demand services that are correctly carried out by our skilled testers and are very useful in assisting in the resolution of all issues encountered by users. We make sure that if our usability tests are successful in making our clients happy, their business will flourish.

Collaborate with us to get the best of services and the making your software utilities more worthy.

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Adani renewables
Vital data technology
Universal weather & aviation, inc
Trackimo always there
Whirpool india
Big interview
Different dog
Open cosmos
Adani renewables
Vital data technology
Universal weather & aviation, inc
Trackimo always there
Whirpool india
Big interview
Different dog
Open cosmos

Bigscal’s Usability Testing Services

Before exposing your product to the general public, you may use our range of usability testing services to find problems and make corrections. Our staff has years of experience in the industry and is dedicated to helping our clients provide the greatest user experience.

UX Audit/ Research

We have the best designers and consultants who help give the best UX interferences. We have a team of designers and a specialized team to audit the errors in the design. With UX research services we help clients to make interactive designs.

Expert-Based Usability Testing

We have been working in this field for the past 12 years and have a specialized team of experts and knowledgeable professionals who are putting their continuous efforts into helping businesses with seamless usability testing services.

User-Based Usability Testing

The applications that we build are thoroughly tested and made user-friendly. We also take feedback from the user side to understand the user experience. We help our clients to build an application with high quality and reasonable rates.

Let’s Take A Look At Your Project.

Get one-to-one communication with us and understand the ins and outs of usability testing questions.

Bigscal’s Usability Testing Approach

Planning A Test

We have a well-experienced staff that will help you to plan the whole testing process. We’ll also evaluate your target market and decide what tasks must be carried out during the testing procedure. This will enable us to design a test strategy that is unique to your needs and specifications.

Testing The User Interface

Our team will test the user interface of your application to make sure it is simple to use and navigate. Before your application is made available to end users, we can assist you in avoiding any potential usability problems by doing UI testing.

User Experience Testing Or Design

This kind of testing is done to determine how simple it is for users to carry out particular tasks inside your program. We can assist you in enhancing the overall user experience of your application by doing UX testing.


Our team of professionals will carry out the tests once the test plan is in place. We’ll conduct the testing using a range of instruments and methods, including focus groups, interviews, user surveys, and heuristic evaluations. After the tests are finished, we’ll give you a thorough report with our conclusions and suggestions.

Reporting And Analysis

Following the tests, our team of professionals will examine the data and create a thorough report. We will incorporate our conclusions and suggestions in the report. Along with a list of recommendations for how to make your application more usable, we’ll also provide you with a list of action items.

We Are The Pre-eminent Usability Testing Company

Bigscal’s usability testers take a fresh, unbiased look at your product or application from the viewpoint of a real-world user and point out any issues.

software engineering services

Usability testing in software testing is best done later in the product development process when the key components of the user experience are fully functional. Bigscal tests its software’s usability to collect consumer input on how user-friendly it is and where it may be improved.

We offer support for a wide range of platforms, including websites, and mobile apps for Android and iOS, and we also give you the option to tailor your test request by selecting the tester who most closely matches the profile of your end user.

We provide a variety of services to assist you with all types of testing at affordable rates with high-quality goods.

  • ISO 9001:2015 and ISO 27001:2013 certified
  • Huge technology stack
  • Flexible development
  • Experienced developers
  • Cost Effective
  • One-to-one communication
  • High-quality UI/UX
  • Regular updation

Collaborate With Us For A Seamless Experience

Bigscal is dedicated to understanding customer requirements and creating usability testing strategies that are practical for them. Functional prototypes, wireframes, web pages, e-commerce, rich media banners, kiosks, iOS/Android apps, video games, and AR/VR software are all eligible for our usability testing services.

  • 750+ Projects Successful
  • 97%+ Customer Satisfaction Rate
  • 500+ Global Clients
  • 25+ Countries
  • 175+ Full-Time Software Developers
Bigscal clients

Our Software Development Case Studies

Software development & outsourcing services have been our main focus since our inception. Being end-to-end software development partners to our patrons, we have engaged with them in their technology enhancement journey and helped them with best-in-class solutions. We have captured a few case studies to reveal how we became our clients’ favorite.

A Time-Tracking Desktop App

A time tracking tool that monitors staff computer usage and activity levels, including open programs and websites visited, it takes randomly chosen screenshots and more.

Core tech

ReactJs, nodeJs, MongoDB

A Gaming Application

In the Business Game, players roll two six-sided dice to move around the game board, buying and trading properties, and developing them into houses and hotels.

Core tech

Unity 3D, FireBase

A Finance Managemnt System

a system for managing finances that helps keep everyone informed about their financial situation and show them how to save money.

Core tech

ReactJs, nodeJs, MongoDB

An Architectural Business Management Software

Downright Tiles offers tile services for residential and commercial properties, including remodeling, renovation, repair, and installation.

Core tech

.NET, MVC5, Decoupled Architecture

User Guide

What are the advantages of usability testing in software testing?

Effective online usability testing has several advantages, including prototype validation, user experience enhancement, bug detection, and more.

Validation of prototypes

The usability testers will be able to confirm your concept and spot any problems even though your product will still be in its early stages. This kind of prototyping testing lowers the likelihood that you will later need to change your idea or invest in expensive redesigns.

UX improvement

Your finished product is more likely to function properly the first time around if usability testing is conducted throughout the product development lifecycle. All those navigational kinks and user interface inefficiencies will have been fixed beforehand. Your product will launch with solid and uncomplicated procedures because you've already recognized any problems with your UI and flows.

Analyzing the data

It's likely that you're using additional testing techniques in addition to usability testing. The main reason behind the success or an issue is frequently missed by these other tests, which are excellent at measuring data. Straight from the source, usability testing verifies the data using actual user experiences.

Detecting mistakes

Usability testing also has the significant advantage of being a great way to find faults before they cause more serious issues. Usability testers are excellent at spotting both the more minor issues with a product's functionality as well as the overall user experience.

Why usability testing still is so important after so many limitations?

We all utilize a wide variety of websites, services, and software today. We've all experienced the discomfort of stumbling through awkward user interfaces. After the first few tries, we also know how quickly they may make us rage-quit them. All of us have gained an understanding of the value of usability testing as a result of these experiences, but in order to fully grasp the procedure, we must start at the very beginning.

Usability testing entails watching and documenting the behavior of test participants while they work through a set of activities on your website, app, or another piece of software. You may improve your site and determine whether it functions by testing.

Unfortunately, creating a product alone is not enough. Your product must have the following in order to succeed:

  • A simple-to-use user interface
  • Logical workflow
  • Simple construction
  • Ideally crafted task flows
  • Outstanding performance
  • When and when necessary, simple "How-To" manuals will be available.

So, how do you intend to determine whether your product satisfies all the criteria? By placing it in the hands of the people who will use it, then observing and recording their actions?

Product developers, engineers, and designers are inevitably biased unknowingly when designing and evaluating products.

They become so deeply entangled in the creation process that it is impossible for them to see the product from the perspective of their customers.

Usability testing is crucial for the creation of products because of this. You must involve the users your product is being produced for in order to find its significant problems.

This feedback serves as a foundation for upcoming improvements. The secret to the success of your business is to correct these flows as soon as possible before you launch.

What are the advantages of hiring a usability testing company?

It's crucial to thoroughly carry out the process of usability testing if you want the best outcomes. Planning ahead, defining user tasks clearly, recruiting participants, and using the right amount of moderation are all necessary for successful usability testing. Every stage is necessary for maximizing results.

You must begin arranging your test as soon as you've chosen the framework type for your usability testing.

After the planning phase is over, logistics should be considered. In order to derive specific and useful insights that will guide development, you must next select your participants, specify the activities in which they must participate during the testing session, conduct the session, and organize all the data gathered from it.

While there are many significant things to consider when hiring a usability testing company, some crucial factors include:

Understanding of your business

It is crucial that the consultant becomes familiar with your business, its goods and services, target market, and rivals fast.

Technical proficiency

The consultant should be well-versed in the most recent technological developments and be able to make suggestions regarding the finest technology outsourcing firm to choose in order to achieve your business objectives.


Make sure to enquire about the QA consultant's prior projects and whether they have experience in your sector.

Talents in communication

The consultant has to be capable of effectively articulating their concepts and delivering advice in a manner that is simple enough for you to comprehend. Additionally, they ought to be receptive to your inquiries and willing to regularly update you on the status of the job.


Before making a choice, it is vital to examine the prices of various experts and obtain estimates from each one.

Why project managers should do usability testing?

Usability testing is a method used to evaluate a product or service by testing it with representative users. The goal of usability testing is to identify any usability problems, gather qualitative and quantitative data, and ultimately make informed decisions about the design of the product or service. This can be done through a variety of methods, such as user interviews, focus groups, or user testing sessions where participants are asked to complete tasks while being observed and/or recorded.

Businesses carry out usability tests by assigning participants specific tasks within their products and monitoring their behavior. The company's product designers can identify areas of confusion or difficulty by seeing how users interact with a device without obtaining clear instructions.

Making products simple and intuitive for users is one of a product manager's duties. However, users don't always act or digest information in the manner that product managers believe they should or will.

A product team should do usability testing on its products before making them available to the general public in light of these two considerations. Your product team can only be persuaded that it is intuitive and user-friendly by watching how actual users use it without being told how to do it.

What are the key elements that you should look for before having usability testing?

We have mentioned the key elements that you should take a look at before having a usability test.


The tasks that your testing subjects will complete during the usability testing session are called tasks. These activities ought to be created to reflect how users of your future products will engage with your website or app. Make sure that your task instructions are very clear so that your participants can comprehend exactly what they are being asked to perform, whether you plan to give them verbally or on a task sheet.


Participants are guided through the testing process by facilitators who provide instructions (either verbally or on a printed task sheet) and respond to any queries that may arise before, during, or after the testing.

The facilitator plays a crucial role in ensuring that tests go off without a hitch and that findings are produced from reliable, high-quality data.


Participants are obviously essential to the success of usability tests. But it's crucial to make a careful choice of participants.

You must choose people who would really utilize your type of product or service if you want to gain any useful insights from your usability testing. Look for participants that share the same history, passions, and needs as your target audience or people who have previously used your goods and services.

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Usability testing is a method used to evaluate the user-friendliness of a product or service by observing real users performing specific tasks. The results of usability testing can be used to inform design decisions, prioritize features, and improve the overall user experience.

Usability testing is important because it helps ensure that a product or service is easy to use and understand for the intended audience. By identifying areas of improvement early on in the design process, usability testing can help prevent costly redesigns or user frustration later on.

Usability testing is typically conducted by recruiting a group of users to perform a series of tasks while being observed and recorded. The users’ actions, behaviors, and feedback are then analyzed to identify any usability issues or areas of improvement.

Some common usability testing methods include:

  • Moderated testing, where a facilitator guides users through tasks and observes their actions.
  • Unmoderated testing, where users complete tasks on their own and provide feedback through surveys or other methods.
  • Remote testing, where users complete tasks remotely and are observed through screen sharing or other remote access methods.

Usability testing can be conducted by anyone with an interest in understanding how users interact with a product or service, including product managers, designers, and user researchers. Many businesses and companies hire usability testing companies that help in accurately providing the service of usability testing.

The cost of a usability test may include recruiting participants, moderating the test sessions, analyzing the data, and providing a report of the findings and recommendations. Additional services such as remote testing or video recording may also be included. It is best to confirm the specific services included with the usability testing company.

There are some free or low-cost options for usability testing, such as online user testing platforms or recruiting participants through online communities. Moreover, the options we have equipped may not provide the same level of precision and data as a professional usability testing company.

The cost for a usability test can vary depending on the scope and complexity of the test, as well as the location and industry. It is best to contact a usability testing company for a specific quote.

The time taken for usability testing can vary depending on the complexity of the project and the number of participants. Typically, a usability test can take anywhere from 30 minutes to 2 hours per participant.

Yes, usability testing can be done remotely using tools such as screen sharing, video conferencing, and remote user testing software. The number of participants needed for usability testing will depend on the specific project and research goals. Typically, 5-8 participants are enough to identify common usability issues, however, for more in-depth research, a larger sample size may be needed.

What Our Valuable Clients Say About Us

We are grateful for our clients’ trust in us, and we take great pride in delivering quality solutions that exceed their expectations. Here is what some of them have to say about us:

"BigScal’s dedicated and talented staff made the effort to understand my complex requirements and met these challenges with insightful.Their greatest strength is an ability to listen to what a client need."

Dr. Dosist

Owner, Brew-EZ

"Their communication was very impressive, especially since there’s a great distance between Colorado and India."

Ilona Maxwell

Owner, Brew-EZ

"They were an extension of our team that we trusted and relied upon."

Lindsay Fairman

Founder, B2C & B2B

"We are happy with their high-quality work."

Kirk Rogers

Managing Director, Priovanti

"Very good cooperation! The work was always professional and always on time. We will hire them definitely again."


Owner, Brew-EZ

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