Patient Journey Management Software

Patient Journey Management Software: Why Hospitals Need It

Quick Summary: Patient Journey Management Software is a necessity for every hospital and healthcare provider. But the question is why? How one can develop a seamless patient journey management solution. To give you the answer to your question and keep you informed about patient experience journey mapping, we are writing this blog. Keep reading!


In this patient-centric world, every hospital needs to give a seamless experience to their patients in their patient journey maps too. But it’s highly impossible without proper management, and that is where patient journey mapping and management steps in. However, mapping the patient journey management also needs to be digital because it is only possible to handle patient journeys at some stages. Hence, this hospital needs patient journey management software.

Patient care involves a series of many interconnected steps, from scheduling appointments to post-treatment follow-ups. Managing the patient care journey efficiently is mandatory.

I know so many questions are pop-up in your mind till now, like what are the benefits of patient journey management software, why to develop it, and how to develop or get it? But do not panic, we are here to explain everything to you and give answers to each question.

In this all-in-one guide, we’ll explain to you why patient journey management software is important in modern healthcare systems, and how you can develop it to enhance the patient experience and streamline healthcare operations.

Read On!

What is Patient Journey And What is Patient Journey Management?

What is Patient
A patient journey refers to the sequence of interactions and experiences that a patient goes through when seeking and receiving healthcare services. In addition, it encompasses all the touchpoints, from the initial contact with the patient with a healthcare provider or facility to ongoing care and follow-up. This In Nutshell, Patient journey refers to healthcare customer journey map several stages.

In this context of patient experiences, Journey Management is a strategic approach that involves optimizing every touchpoint of a patient’s experience to enhance their overall well-being. It uses patient journey mapping to identify areas for improvement and deliver personalized care, efficient services, and better outcomes.

Additionally, it involves the systematic design, analysis, and improvement of the various stages of a patient’s journey and interaction with the healthcare system. This can include streamlining processes, improving patient flow and communication, and ensuring that patients receive appropriate care at the right time.

6 Stages Of Patient Journey Mapping Process

There are mainly 6 stages of patient journeys see below where patient journey starts and where the patient journey maps to acquisition ends:
6 Stages Of Patient Journey Mapping Process

Awareness and Acknowledgement

In this stage, a patient becomes aware of a health issue or a need for medical attention. It often starts when they notice symptoms, hear about a new treatment, or are referred by a healthcare provider.

Acknowledgement means accepting that something might be wrong and it’s time to seek help. During this phase, patients might consult friends, family, health systems, or do online research to gather initial information. Healthcare providers play a vital role in guiding patients through this phase, regarding the patient’s viewpoint and concerns, providing support, and ensuring accurate information is available.

Research And Consideration

Once a patient acknowledges their health concern, they move into the research and consideration phase of the health system. Here, patients understand their condition, explore various treatment options, and consider different healthcare providers. This often involves reading articles, watching videos, and seeking recommendations from a healthcare professional or research.

Patients start creating a shortlist of potential healthcare providers or treatments. This stage is crucial for informed decision-making and requires accessible and trustworthy information to help patients make the best choices for their health.

Selection, Appointments and Initial Contact

This is where the patient’s healthcare journey begins. During the Selection stage population health well, individuals choose a healthcare provider, medical facility or healthcare facility, that suits their needs. It involves a referral from a primary care physician or simply choosing a hospital or clinic based on reputation or convenience.

In addition, once they decide on their choice, they move on to Appointments and Initial Contact. This step involves getting in touch with the chosen provider to schedule appointments. It’s the first direct interaction patients interact with the healthcare system. Patients may call, use online booking systems, or walk in to make appointments.

The provider’s responsiveness and friendliness in these early patient interactions, can greatly impact the patient’s overall experience.

Diagnosis, Treatment Planning, Procurement

This is a service delivery stage, where healthcare professionals work to identify the patient’s condition, determine a diagnosis, and create a treatment plan. Patients undergo various tests and consultations to understand their health issues. This often involves lab work, imaging, and discussions with specialists.

When the doctor completes the diagnosis, They create a Treatment Plan. This plan outlines the steps to address the health issue, which could include medication, surgery, physical therapy, or lifestyle changes. Patients must be involved in this planning process, making decisions about their care.

Finally, there’s the Procurement phase, which is all about obtaining the necessary resources and services for treatment. This might involve getting prescriptions, scheduling surgeries, or arranging for therapies. Patients must understand the next steps and have a clear path to receiving the recommended treatment, ensuring a smoother and more effective healthcare journey.

Post Conditions, and Change in Lifestyle

Postconditions refer to the state a patient is in after their treatment or healthcare journey. This is a critical aspect of patient care because it involves ensuring that the patient is on the path to recovery. After treatment, patients may need to make lifestyle changes, like adopting a healthier diet, engaging in regular exercise, or taking prescribed medications.

These changes are often essential for maintaining good health and preventing future issues. Healthcare professionals play a significant role in educating and supporting patients through these lifestyle changes, as they can have a profound impact on a patient’s overall well-being.

Continuous Care

Continuous care means continuous improvements in patient health insurance and flow management. It is all about providing ongoing support and medical attention to patients, even after their initial treatment or diagnosis. It’s like a safety net to ensure that patients stay healthy and that any potential problems are addressed promptly.

This care involves regular check-ups, monitoring of chronic conditions, and adjusting treatments or lifestyle recommendations as needed. It’s an important part of the healthcare process because it helps maintain and improve a patient’s health in the long term.

It’s about building a lasting relationship between healthcare care providers, and patients, where the focus is not only on addressing immediate issues but also on preventing future health problems. This type of care is all about keeping patients on the road to well-being.

An Overview To Patient Journey Management Software

An Overview To Patient
Patient journey management software is a type of patient management software. It helps to enhance overall healthcare experience for patients. In addition, it optimizes the patient journey mapping process, which starts from the moment a first patient arrives to schedule an appointment and ends with a post-treatment follow-up.

Just like case management software, it also streamlines administrative tasks, such as appointment scheduling and registration, reducing wait times and improving patient satisfaction. Additionally, it enables healthcare providers to efficiently manage resources and staff, ensuring that patients receive timely care.

One of the key features is the ability to send automated reminders and notifications to patients, reducing no-show rates. Patients can also access their medical records and test results through secure portals, establish transparency and trust.

Additionally, Patient journey management software is not only beneficial for healthcare providers but also allows patients to take control of their health journey. It facilitates communication and engagement between patients and their healthcare providers, resulting in better health outcomes.

The software aids in the coordination of care, allowing healthcare professionals to collaborate and share information easily. It can even help healthcare organizations track patient outcomes over time, supporting continuous quality improvement in healthcare services. Moreover, this software can also integrate with a patient referral management software.

Why Do Hospitals Need A Patient Journey Management Software?

So, now that you understand all about the patient’s point, the patient’s journey starts with management software. It’s time to understand the reasons why you even need this software and how this software will help you. Check these reasons how this helps hospitals to provide better service delivery:
Why Do Hospitals Need A Patient-Journey Management Software

Easy Administrative Operations

Patient Journey Management Software simplifies the administrative tasks in healthcare facilities. It streamlines appointment scheduling, patient registration, and record-keeping. This automation reduces the risk of errors and saves time, allowing staff to focus on patient care.

Additionally, the software facilitates efficient communication among healthcare professionals. It ensures that everyone involved in a patient’s care has access to up-to-date information which identify gaps, and this is important for making informed decisions. This leads to better coordination among staff members, resulting in a more seamless and organized healthcare environment.

Enhanced Patient Experience and Engagement

Patient Journey Management Software plays a significant role in improving the patient experience and the patient engagement. It offers convenience to patients by allowing them to book appointments online, access their medical records, and receive reminders. This allows patients with more control over their healthcare journey which increases patient retention.

Moreover, the software enhances communication between patients and healthcare providers. It enables secure messaging, patient feedback and collection, and educational resources, fostering a strong patient-provider relationship. Patients feel more involved in their healthcare decisions, which leads to better adherence to treatment plans and overall satisfaction.

By offering a more patient centered care approach, this software promotes a positive experience and higher patient engagement, resulting in improved health outcomes and greater trust in healthcare providers. It benefits both patients and medical practices by creating a more positive patient experience and-friendly environment.

Personalized and Effective Patient Care

Patient journey management software helps doctors to offer more personalized and effective care to their patients. It does this by identify pain points, by collecting qualitative patient data first, and organizing a patient’s medical information or history. Thus, it means that doctors and nurses can customize treatment and recommendations to specific needs of each patient.

For instance, if a patient has allergies or specific medical conditions, the software can alert the medical team. It prevents potential complications and improves healthcare quality. It also makes it easier to schedule follow-up appointments, monitor progress, and communicate with patients, creating a more patient centered approach to healthcare.

This not only improves patient satisfaction but also enhances overall treatment outcomes, ensuring that patients receive the right care at the right time.

Reduce pain points

Patient Journey Management Software streamlines the healthcare experience for both patients and their care providers. It minimizes the hassles and frustrations that patients get when navigating the complex healthcare system by collecting qualitative data. This enhances a patient’s healthcare journey map, by reducing pain points.

It helps software simplify appointment scheduling, prescription refills, and access to medical records. With the help of this software, patients do not need to carry a bunch of papers and they also do not need to spend much time waiting. Thereupon, it reduces their stress and improves patient feedback by keeping patient journey data safe.

On the provider side, it eliminates administrative burdens, allowing staff to focus on patient care. Plus, the software can automate routine tasks, decreasing the risk of errors and ensuring a smoother workflow.

Cost Efficiency

Patient journey mapping or management software helps healthcare organizations and facilities save money . It streamline administrative tasks, reduces paperwork, and minimizes errors. This leads to cost savings in terms of time, workers, and supplies.

For instance, digital records and appointment scheduling cut down on paper and manual work, ultimately lowering expenses. Additionally, efficient management of patient journeys means less time wasted, fewer missed appointments, more patient retention and better resource allocation, all contributing to cost efficiency.

Consistency and Continuous Improvements

Consistency in patient care is important for quality healthcare. Patient journey management software ensures that every patient receives a standardized level of care. It helps healthcare providers adhere to best practices and guidelines consistently.

Moreover, these systems collect data on patient perceptions and experiences, which can be analyzed for continuous improvement. By tracking patient feedback and outcomes, healthcare facilities can make necessary adjustments and enhance the overall quality of care, resulting in better patient experiences and improved healthcare services.

Develop A Patient Journey Management Software With Bigscal

Develop A Patient Journey Management Software With Bigscal

Many of you surely want to develop solutions or software for patient journey management on your own rather than buy a pre-build software. So, we are here for you to help on this with our team of experienced developers in Patient Journey Management Software developing.

We are revolutionizing the healthcare industry with our state-of-the-art Patient Journey Management Software. You now have a deep understanding of this software so you know what it can do and how it can help you and your patients.

BigScal leverages the power of big data analytics, cloud computing, and artificial intelligence to enhance patient care, improve operational efficiency, and drive better outcomes for both healthcare providers and patients.

See what we do to make this software more immersive:

  • We build software which begins with patient appointment scheduling, where AI algorithms optimize appointment slots based on patient preferences and medical staff availability. It ensures that patients are seen promptly and at times convenient to them, reducing wait times and enhancing patient satisfaction. Additionally, the software provides real-time updates on appointment status and reminders, reducing no-show rates and improving resource allocation.
  • During a patient’s visit, the software assists healthcare providers in accessing patient records and history quickly. It offers an Electronic Health Record (EHR) system, facilitating secure and efficient health system data management.
  • We build software on a scalable, cloud-based infrastructure. Which ensures data security, accessibility, and the ability to grow with the needs of healthcare institutions.


As you have read, patient journey management software is an important tool that hospitals need to streamline and enhance the patient experience. By efficiently managing appointments, improving communication, and providing real-time updates, this software not only benefits patients but also aids the healthcare service providers in delivering better care.

Furthermore, in an era where the healthcare industry faces increasing demands and complexities, having a patient journey mapping or management system is more than just a convenience.

So, Harness the specialties and benefits of patient journey and management software now!


A patient journey map is a representation of a patient’s entire experience with a hospital or system. It outlines every stage and interaction, which helps doctors to understand and improve the patient’s experience.

To create a patient journey map, follow these steps:

  • Define the scope and purpose.
  • Identify the key personas.
  • Gather data on the patient’s experience.
  • Create a visual timeline.
  • Map touchpoints and emotions.
  • Identify pain points and opportunities.
  • Use the map to inform improvements in healthcare services.

Patient Experience Management Software is a digital solution designed to improve and measure the overall patient experience in healthcare settings. It helps collect feedback, analyze patient interactions, and identify areas for improvement. This software enables healthcare providers to enhance the quality of care, patient satisfaction, and operational efficiency.

A patient journey refers to the series of interactions, experiences, and touchpoints a person goes through when seeking and receiving healthcare services. It encompasses the entire healthcare process, from the initial point of contact, through treatment and recovery, to post-care follow-ups. Understanding the patient journey helps improve healthcare and service delivery further.

  • Define clear objectives and scope.
  • Identify key personas to understand diverse patient experiences.
  • Collect data through surveys, interviews, and observations.
  • Create a visual map with touchpoints and emotions.
  • Highlight pain points and opportunities for improvement.
  • Ensure cross-functional collaboration to implement changes.
  • Continuously update and refine the patient journey map for ongoing improvement.